Due to technical issues, we need to schedule a data purge for our new AO servers. All player's item record before Jan 29 on the new servers will be wiped. For instance ,the player's item record in haniel server .If players wish to inquire about any of this data (lost or deleted items, item trade, etc), please submit to us info regarding these data before March 1. If you miss the deadline, we will not be able to handle such requests. Thank you for your understanding and support.
For example :one player in Forcas server lost his item in Jan 10th.if he post a ticket of check the item's record in Feb 20th ,we can check ,but in March 1st ,we can't check because the record is cleaned.
AO TEAM, IGG