A New Customer Service Experience

Issued On: Mar. 20, 2012

A New Customer Service Experience
Dear players! We would like to introduce the Online Service Center! Any queries can now be directed to us via this channel, and we will reply to you within 24 hours (often sooner!). Your concerns are always our priority - your smile means ever so much to us here at IGG! Thank you for your support and kind understanding.

How Do I Submit A Query/ An Issue Via The Online Service Center?
1. Login to the Service Center via http://service.igg.com/.
2. Click on "Online Service", which can be found at the top of the page.

3. Select your game from the list shown.

4. Pick a question type available from the choices shown.
5. Fill in the form, and click on "Submit".

At the same time, our Account Assistance Service has been online for over one year and helped thousands of players. We are glad to inform our players that in order to thank you for your long-term support, we will recover the deleted character for free. This service is only available once a year for each account, so that more players can enjoy this service.
(The link of this service is http://service.igg.com/faq/information.php?id=57.)

The Angels Online Team, IGG